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FAQ

Q1. What should I do if I couldn't find the items I want on the website? 

If you can not find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can send an inquiry to support with our Live Chat, our staffs will be glad to help you locate the item you are looking for.

 

Q2. How do I change my email address? 

If you want to change the information, you can login your account, and you can change it on this page.

 

Q3. How do I place an order? 

Place an order on this site is easy and quick. Please just as the following steps:

Find items you want

Add to Shopping Cart 

Enter personal details 

Review and submit order

Checkout 

 

Q4. How do I remove an item from the cart? 

You should go to your shopping cart and find the item you don't want to buy. Please click the remove button on the page. That item will be removed from your shopping cart.

 

Q5. How do I check my order status? 

At the  Tracking  part of this site, you can easy find the link of the carrier. When we start ship your item, we will send you an email including the track No., you can track your order with it.

 

Q6. How do I complete an order?

If you are satisfactory with the item you have purchased, you just need check out. Your order will be completed. 

 

Q7. When will I receive my items after I place an order? 

After we dispatching your order, we will send you an email with a tracking number, you can check your order with the number on carrier's website, such as Parcel Force, USPS. Also when you make an order, you can get the estimate information for delivery time.

 

Q8. What's the price show on your website? 

The price on our website is just retail price, does not include the delivery product. You can view our delivery page to know more information about delivery product.

 

Q9. Is there a charge for sales tax? 

There is no charge for sales tax on all orders.